Compilation Of Banks Providing
Payment Relief Assistance

Bank Name:
ALLIANCE BANK

Apply Online:

Individual: Link ; Business: Link

FAQ:
Individual: Link ;Business: Link.

Contact Bank:
Individual: 60355169988 ; Business Banking: 1300803388

You can now reduce your monthly financial commitment if you meet the following criteria:
For Individuals:
– Who have suffered a loss of employment
– Experiencing reduced income
– Who work in a highly-impacted sector*

For Businesses:
– That have a reduced income
– Belong to a highly-impacted sector*

Visit ALLIANCE branches

Bank Name:
AMBANK

Operating hours on weekend:
Selected AmBank branches will be operating during the weekends of 25, 26, and 27 September to help those who need help with the targeted financial aid programme. The bank will be open from 10am to 3pm on these days.

Participating branches:
AMBANK WEBSITE

Apply Online:
Individual : Link ; SME: Link

Email:
customercare@ambankgroup.com

Contact bank:
Individual : 60321788888 ; SME: 60321783188

Visit to AmBank branches

Bank Name:
BANK ISLAM

Operating hours on weekend:
Link

Apply online:
Link

FAQ:
Link

Contact bank:
60326900900

Visit to nearest BANK ISLAM branch:
Link

Source from:
BANK ISLAM WEBSITE

Bank Name:
Bank Muamalat Malaysia

Operating hours (All branches):
Peninsular Malaysia, Sabah & Sarawak:
26 & 27 Sept from 10am – 3pm

Terengganu & Kelantan:
25 & 26 Sept from 10am – 3pm

Source from:
MUAMALAT FACEBOOK

** Customers are required to bring one of the documents below:

– Latest payment slip (if under employment); AND
– Supporting documents (Termination / Salary reduction/ Unpaid Leaves); OR
– Statutory declarations (if do not have any document stated above)

Apply Online:
Link

Visit any Bank Muamalat branches

Email:
endmora.assistance@muamalat.com.my

Contact bank:
Contact Customer Careline at  +603-2600 5500

Bank Name:
Bank Rakyat

Operating hours:
26 Sept from 10am – 3pm
(Selected 17 branches only)

Source from:
BANK RAKYAT FACEBOOK

Visit any Bank Rakyat branches
Email: bankrakyatrnr@bankrakyat.com.my

(Kindly include Full Name, IC Number & Contact Number)

Contact bank:
Contact Customer Careline at  +1300800800

Bank Name:
BSN

Apply Online:

Individual : Link
SME: Link

FAQ: Link

T&C: Link

Contact Bank:
1300881900

Visit BSN branches

***Please bring your Identity Card when visiting to BSN Branch.

Bank Name:
CIMB BANK

Operating hours on weekend:
All CIMB branches and auto finance centres across Malaysia will be open on 26 and 27 September to provide post-moratorium support to its customers. CIMB branches will be open from 9.30am to 1pm on both weekends, whereas CIMB auto finance centres will operate between 9am to 1.30pm.

Source from:
CIMB WEBSITE

Contact bank:
Individual :
603 6204 7788

Visit to nearest CIMB BANK branch

Email:
covidcare@cimb.com
Email with your full name as per NRIC, loan/financing account number and reason for application (e.g. loss of job, decline in income etc.)

FAQ:
Individual : Link ; SME : Link

Bank Name:
Citibank

Apply Online:
Link

For more information on Repayment Assistance Program for Loans/Financing, please refer here.

Contact bank:
Contact Customer Careline from 8am to 10pm:
03-2383 0000 (KL), 04-296 0000 (Penang), 07-268 0000 (JB), 1800-82-1010 (Sabah & Sarawak)

FAQ

Bank Name:
Hong Leong Bank

Operating hours:
26 Sept and 3 October from 9am – 1pm

All branches except for:
*All branches in Sabah on 26 Sept due to State election
*HLB/HLISB at Jalan Sultan Badlishah
*HLB/HLISB at Alor Setar

Source from:
HONG LEONG BANK WEBSITE

Apply Online:
Individual
SMEs

Visit any Hong Leong Bank branches

Email:
Individual: PaymentRelief@hlbb.hongleong.com.my
SMEs: sme@hlbb.hongleong.com.my

Contact bank:
Individual:
– HLB/ HLISB Payment Relief Assistance Plan: Tel: 03 7959 1888
– HLB/ HLISB Contact Centre: Tel: 03 7626 8899

SMEs:
HLB/HLISB Contact Centre: Tel: 03 7626 8899

Bank Name:
HSBC BANK

Apply Online:
Link

Contact bank:
Link

Visit to nearest HSBC BANK branch:
Link

Source from:
Link

Bank Name:
MAYBANK

Operating hours on weekend:
Maybank also extending its branch operating hours nationwide until 7pm during normal banking days from 21 to 30 September (except for those within Covid-19 red zones)

Source from:
MAYBANK FACEBOOK

For this coming weekend (26th and 27th September) the bank’s roadshow will take place at various locations (details of the roadshow have yet to be released.)

Detail of the roadshow:
MAYBANK WEBSITE

Apply Online:
Link

Visit to MAYBANK branches:
Link
***Monday – Friday for all states except Kelantan and Terengganu
***Sunday – Thursday for Kelantan and Terengganu

Email:
Individual :
weassist@maybank.com
SME: SMErelief@maybank.com

Contact bank:
Call Customer Careline at:
1-300 88 6688 (Malaysia)
or +603-7844 3696 (Overseas)
and press *1 for Financial Relief.

Bank Name:
MBSB Bank

Apply Online:
Link

Visit any MBSB Bank branches

Email: enquiry@mbsbbank.com , ecu.careline@mbsbbank.com

Contact bank:
Contact Customer Careline at  03- 20963000 or Early Care Unit- Careline at 03-20835000

FAQ

Bank Name:
OCBC BANK

Operating hours on weekend:
Link

OCBC is holding another post-moratorium loan and financing support weekend on 26 and 27 September, from 9.30am to 3pm. The Cheras, Kajang, Kepong, Klang, Petaling Jaya, Puchong, Subang Jaya, Melaka, Taman Molek, Johor Bahru, and Penang branches will be involved in the two-day event.

Apply Online:
Individual : Link
SME: Link

Contact bank:
Personal Banking:
0383175000
Business Banking: 0383175200

Visit to nearest OCBC BANK branch:
Link

Source from:
Link

Bank Name:
PUBLIC BANK

Operating hours on weekend:
Link

Apply online
English, Bahasa Malaysia, 华语

Contact bank:
Branches contact number link

Visit to nearest PUBLIC BANK branch:
Link

Source from:
PUBLIC BANK WEBSITE

Bank Name:
RHB Bank

Operating hours:
Selected branches will be operating on 3rd to 4th Oct from 9.00am to 2.00pm

Source from:
RHB FACEBOOK

** Customers are requested to bring along specific required documents, including termination letter, latest EPF statements and statutory declarations.

Apply Online:
Link

Visit any RHB branches

Email:
Individual :
weassist@maybank.com
SME: SMErelief@maybank.com

Contact bank:
For mortgage and ASB Financing, contact 03-2610 6000, or
For Personal Financing and Hire Purchase, contact 03-2776 3111, or
Contact Customer Careline at 03-9206 8118

Bank Name:
Standard Chartered

Operating hours:
Selected branches only on 26 Sept from 10am – 2pm

Source from:
STANDARD CHARTERED FACEBOOK

Visit any Standard Chartered branches

Contact bank:
Individual: 1300-888-888 or +603 7711 8888
SMEs: 1300-888-111

Bank Name:
UOB Bank

Operating hours on weekends:
All UOB Malaysia branches (excluding Kota Bharu, Kuala Terengganu and Lebuh Bishop branches) on 26 & 27 Sept from 10am – 1pm

Kota Bharu & Kuala Terengganu branches on 25 & 26 Sept from 10am – 1pm

Source from:
UOB FACEBOOK
UOB BANK WEBSITE

Apply Online:
Individual
Business

Visit any UOB Bank branches
Email:
Individual: covid19reliefmortgage@uob.com.my
SMEs: MY-BBBET@my.uob
Corporate & Commercial: wholesalebanking@uob.com.my

Contact bank:
Individual: 03-2612 8019
SMEs: 03-2616 6800
Wholesale Banking Careline: 03- 2387 6885 , 03 – 2612 8121

***Updated as of 23rd September 2020 6PM, please refer to banks’ official websites for the latest information.

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